May 26, 2020

ADJUSTED STORE HOURS

Effective Tuesday, May 26th: We've updated our stores hours and will now be open from 7:00am - 9:00pm. We will still be open 7:00am-8:00am daily for shoppers 60+. Please be respectful and reserve this time to allow seniors to shop. All customers are welcome to shop 8:00am-9:00pm until further notice. We appreciate your patience and understanding.

April 7, 2020

ADJUSTED STORE HOURS

Effective Thursday, April 9th: 7:00am - 8:00am Seniors Only. We've updated our store hours again so that we can provide more time for stocking our shelves. We will now be open 7:00am-8:00am daily for shoppers 60+. Please be respectful and reserve this time to allow seniors to shop. All customers are welcome to shop 8:00am-8:00pm until further notice. We appreciate your patience and understanding.

March 18, 2020

ADJUSTED STORE HOURS

6:30am - 7:30am Seniors Only. We will now be open 6:30am-7:30am daily for shoppers 60+. Please be respectful and reserve this time to allow seniors to shop. All customers are welcome to shop 7:30am-8:00pm until further notice. We appreciate your patience and understanding. 

March 17, 2020

ADJUSTED STORE HOURS

In addition to the expanded efforts by our staff to ensure a clean and safe environment we will be making the following adjustment:

To further allow additional replenishment and sanitation, our temporary store hours will be 7:30am - 8pm daily until further notice.

March 16, 2020

ADJUSTED STORE HOURS

In addition to the expanded efforts by our staff to ensure a clean and safe environment we will be making the following adjustment:

To allow additional replenishment and sanitation, our temporary store hours will be 7am - 8pm daily until further notice.

As the situation with COVID-19 continues to evolve, our customers should know we’re going above and beyond in our efforts to provide a clean, safe shopping experience.  In order to provide some answers to pertinent question we’ve created a frequently asked questions list.  While we realize these are challenging times, we would like to assure our community that we are dedicated to providing the same exceptional quality and service we’ve been known for.

FAQs (Frequently Asked Questions)

What steps have you taken to limit risk to your customers and sales associates?

  • Added dedicated staff members to go throughout the store cleaning and sanitizing all day.
  • Added an attendant at entrances to sanitize each cart as customers come into the store.
  • We are asking all employees to check their temperatures before coming to work and to stay home if they don’t feel well, even the least bit.
  • Have all employees wearing face coverings and protective gloves.
  • Closed all self-service access to certain areas like bakery muffins & rolls, coffee pots, and the soup bar.
  • Closed our café seating area and canceled all food sampling demos.
  • At checkouts we provided floor markings for proper social distancing and added screen guards. We’re also using every other checkout line when possible.
  • Added floor markings throughout the stores to create one-way aisles to maximize spacing between customers.
  • Added signage at entrances asking customers to limit 1 person per household for shopping trips.
  • Added signage to entrances with important customer updates.
  • Placed signage throughout the store to remind customers to maintain a safe distance from other shoppers and employees.
  • Encouraging touchless credit card transactions at checkout.
  • Monitoring the amount of people in the store.

What are you doing for your employees?

  • We’re keeping them updated on company directives as well as guidance from the CDC and our local health departments.  We’re asking employees to take their temperature before work and encouraging them if they do not feel well to stay home.   We’re working to ensure that they frequently wash hands and have access to sanitizer, gloves and masks.

How often are you receiving deliveries?

  • We are receiving unprecedented levels of deliveries, however delivery times have been inconsistent and unfortunately we cannot provide specific times or make commitments.  Please note that quantities may be limited or out of stock on high-demand products for an undetermined period of time. While we may not have the variety of items you normally may be used to, we are working tirelessly to make sure there are key items available in all departments including fresh products such as dairy, meat, and produce.

I just ended chemo/have a disorder or are immunocompromised - when can I shop?

  • We have modified our store hours to provide our seniors, immunocompromised, and other at-risk customers a chance to shop early, in a less crowded environment. These customers are welcome to shop 7:00-8:00am daily.  For others, please be respectful and reserve this time for them.

Do you offer pickup or delivery services?

  • We currently do not offer pickup or delivery services at this time…. 

Are you limiting quantities?

  • To ensure we have enough key products and to minimize out of stock items, certain products have a purchase limit. These items are indicated by in-store signage on the shelves and may change as circumstances evolve.

Have you changed your store hours?

  • We have modified our store hours to allow time for additional replenishment and extensive sanitation.  Additionally, to provide our senior customers a dedicated shopping time. Our store hours are now 7:00am-8:00am daily for seniors and at-risk customers only, and 8:00am-9:00pm daily for everyone. 

Are your sale prices still in effect?

  • While we’re honoring our sale prices, please note that quantities may be limited or out of stock for an undetermined period of time. We appreciate your understanding and please know that our exceptional team of associates are focused on providing the key products to you and the rest of our community!

Are you accepting product returns?

  • At this time, we have instituted an All Sales Are Final policy.  For everyone’s safety we do not want to take any outside product back into our stores.  We are not accepting returns or exchanges. Please be smart about our purchases and understand these are unprecedented circumstances. 

Are you still offering chef prepared meals?

  • At this time our kitchen staff is still cooking up fresh chef prepared meals every day. Our Hot Food selection has been cut back a bit but we still have an extensive selection of packaged heat and serve chef prepared soups & meals.

What specifically are you doing to keep your stores clean?

  • We have initiated several incremental sanitizing efforts throughout the store including but not limited to;
    • Stores have added dedicated staff traveling throughout the store all during business hour wiping down contact surfaces such as handles, scales, carts and handbaskets, countertops, sneeze guards & bathrooms. 
    • Our checkouts have increased the frequency of wiping down the belts, bag wells, writing stands and credit card pin pads.
    • We have several other efforts in play that may be addressed in other FAQ’s

Do you accept bottle & can returns?

  • For the safety of our associates and others, at this time we have suspended accepting bottles and cans in our redemption center machines and inside the store.  For a list of open redemption centers please visit the CTDEEP website.

What can our customers do to help keep the stores safe?

  • We are monitoring the amount of the people in the store per the State of CT Safe Store Rules. We ask that you limit the amount of people entering the store from your household to 1 individual in order to promote safe social distancing.
  • We are asking our customers to not bring in their reusable tote bags. CT has temporarily suspended the single use plastic bag fee. We will provide plastic bags free of charge.
  • When possible, use touchless credit card transactions at checkout.
  • Avoid touching or leaning on the display cases such as the deli, kitchen, bakery or meat service cases.
  • At checkout if using cash or checks please just place it on top of the writing stand instead of handing it directly to the cashier.
  • Be respectful of everyone’s desire for social distancing.  Make an effort to give other customers and employees some distance while in the store.
  • Practice common sense – For everyone’s safety, if you have a cough or are not feeling well, please do not come inside the store.  Ask a friend or family member to shop for you while you wait in the car.
  • Please throw away your trash in a garbage can, including face masks and disposable gloves.
  • Respect Our Employees – these hard working people (many are working around the clock) are here trying to provide food and other products not just for you but our entire community.  Handling demand at an unprecedented level for what has been weeks now and without them our stores would be unable to be open for you.  Please keep that in mind while you shop.

MEAT SUPPLY CUSTOMER CONCERNS & QUESTIONS

Q: Should I be concerned about the meat supply?

A: Currently there is enough retail supply. Per FDA and USDA, and current meat sales data from IRI, there is no food shortage or scarcity of meat in this country.

Q: Is the meat supply safe?

A: Yes, food is safe. The CDC says there is no evidence that transmission of COVID-19 is foodborne, including meat.

Q: Why am I hearing that the meat supply might soon be depleted?

A: Individual meat companies dealing with temporary processing plant closures will experience supply disruption and may choose to announce that fact publicly. We may briefly suffer limited meat supply, but these are regional shortages, often limited to one or two commodities. Other protein sources are readily available in the supermarket to provide for your family’s nutritional needs

Q: Why don’t I see products I’m used to buying in my grocery store?

A: For context, there are well over 3,700 red meat processing plants and nearly 3,000 poultry processing plants [ref: NAMI], but several have experienced temporary closures or reduced production. These instances are sporadic and could affect a certain region or supplier.

Meat sales are up more than 30-40 percent in recent weeks, so the demand for product as well as panic buying also makes it difficult to keep the stores stocked as they were at pre-pandemic levels.  We need to avoid panic buying and it will smooth itself out as the weeks progress.

Q: Will you have the meat products I want to buy?

A: Fortunately, the U.S. is a nation of abundance and choice. If you don’t see the exact cut of pork, chicken or beef you want for your family, you will likely be able to readily identify an alternative protein option.

Q: What is the President’s Executive Order on Meat and Poultry Plants?

A: The President noted in a White House Fact Sheet, “Under the order, the Department of Agriculture is directed to ensure America’s meat and poultry processors continue operations uninterrupted to the maximum extent possible.” Read the executive order here. https://www.whitehouse.gov/presidential-actions/executive-order-delegating-authority-dpa-respect-food-supply-chain-resources-national-emergency-caused-outbreak-covid-19/