Caraluzzi’s Delivery

Caraluzzi’s offers convenient and reliable grocery delivery. Minimum order amount for delivery is $50. Caraluzzi’s Delivery orders are shopped by Caraluzzi’s employees and delivered by a 3rd party. The delivery fee varies based on distance from the store.

How does Caraluzzi’s Delivery work?

• Login or set up your account. See account setup for instructions.
• You can shop by browsing departments and aisles, or you can use the search feature to look for specific items.
• Once you are finished adding items to your cart, select the shopping cart icon in the upper right corner to begin the checkout process.
• During checkout, you can add order notes and specific item notes if you choose. You will be prompted to enter your contact information (we recommend using your cell phone so you can receive text notifications), then select delivery as your order type, and choose your delivery date & time.
• Delivery drivers are expected to leave your order at your front door by default. Drivers are not permitted to bring items inside your house. You can add specific delivery instructions for your driver during the checkout process.  It may be helpful to add specific driving directions to help a driver locate your specific home or apartment, or if you would like the order left near a specific entrance of your home, like a garage door.
• You can view and print receipts by logging in to your account and viewing your order history, a digital receipt is available for all completed orders.

Caraluzzi’s Curbside Pickup

Caraluzzi’s Curbside is available in our Danbury, Newtown, and Georgetown locations. There is a $2.99 fee for Caraluzzi’s Curbside pickup. Minimum order amount is $30.

How does Caraluzzi’s Curbside work?

• Login or set up your account. See account setup for instructions.
• You can shop by browsing departments and aisles, or you can use the search feature to look for specific items.
• Once you are finished adding items to your cart, select the shopping cart icon in the upper right corner to begin the checkout process.
• During checkout, you can add order notes and specific item notes if you choose. You will be prompted to enter your contact information (we recommend using your cell phone so you can receive text notifications), and then select Pickup in Danbury as your order type.
• Select a pickup date and pickup time during the checkout process.
• Arrive at the store during your pickup window, park in one of our designated curbside pickup locations, and call the store to let us know you are here and which number parking spot you are in. We will bring your groceries right to your vehicle within a few minutes.
• You can view and print receipts by logging in to your account and viewing your order history, a digital receipt is available for all completed orders.

FAQs

• Do the weekly sales apply to the curbside and delivery items?
  • Yes, our sale pricing runs Monday - Sunday. Please note, pricing is based on pickup/delivery date, not order date.
• How do Buy One Get One Free items work?
  • Place as many of them in the cart as you would like to receive and each item will ring up at half price.
• Is curbside pickup available at all your supermarket locations?
  • Curbside pickup is available in our Danbury, Newtown and Georgetown supermarkets.
• Can I cancel my order once it’s been placed?
  • You can cancel your order anytime before we start shopping your order. Once we begin shopping your order the status will change and you will not be able to cancel. To cancel you order, login to your account and select ‘Your Account’. This will open up your order history, select the order you wish to cancel, and hit the 'Cancel Order' button.
• I’ve placed my order, but would like to make changes.
  • You can edit your order anytime before we start shopping your order. Once we begin shopping your order the status will change and you will not be able to make changes. To edit your order, login to your account and select ‘Your Account’. This will open up your order history, select the order you wish to edit and hit the ‘Edit’ button. You will need to go through the checkout process again once you are finished editing your order. Please note your original order date/time may no longer be available.
• I received the wrong product, what should I do?
  • If you received the wrong item please call the store in which your order was placed and we will be happy to help.
• Can I use my CARE Rewards balance when I pay for my order?
  • You can apply your CARE Rewards during the checkout process.
• Do I need to be home to receive my delivery?
  • We strongly suggest you schedule your delivery when you will be home to receive it. All delivery orders are placed in paper bags, and because many grocery items are perishable, they should not be left outside for an extended period of time.
• Can I give a tip?
  • Caraluzzi’s employees cannot accept tips, however if you are ordering delivery a tip is customary for 3rd party delivery drivers.

About Substitutions

• Please make sure to allow substitutions for your order in case a specific brand is out of stock, we can replace it with a similar item.
• If an item is out of stock we will substitute with the closest possible item. If an appropriate substitute does not exist, we will set try to call or text you to confirm a substitution if needed. If we cannot reach you within an appropriate time frame, the item that is out of stock will be marked as unavailable and you will not be charged for it. This will be indicated on your digital receipt available to view and print in your account.

Inclement Weather

We take pride in fulfilling all curbside and delivery orders in a timely manner, however there may be times when it is necessary to reschedule orders due to inclement weather. When this happens we will contact you to find an alternative delivery/pickup date and time that works for you.

Payment

• Pricing is based on pickup/delivery date. Our sale pricing runs Monday – Sunday.
• The price of weighted items will be calculated when your order is processed on your pickup date. The price of weighted items may vary from your original order.
• You will incur a pending payment on your credit card when you place your order. Your credit card will not be charged until your order is finalized on the day of pickup/delivery. The pending charge will disappear after your order is finalized, the time in which this pending charge disappears depends on your bank or credit card company’s policy.
• Caraluzzi’s physical gift cards cannot be used as payment for curbside or delivery.
• EBT cards are not accepted for curbside and delivery at this time.
• Paper coupons are not accepted for curbside and delivery.
• Pricing is subject to change. We reserve the right to limit quantities.
• Tax & deposit where applicable.
• Rainchecks are not available on curbside or delivery purchases.
• Refunds will be given as CARE Rewards or refunded to the credit card used to make the purchase, whichever method is preferred by the customer.